Sony Support Email Reportedly Confirmed Players Must Refund PS Plus Discounts To Upgrade | VGC

An email that has been posted online appears to confirm earlier reports that players subscribing to PlayStation Plus with a discount may have to repay the discount to Sony in order to upgrade to PS Plus Extra or Premium.

The revamped PlayStation Plus service launched across much of Asia this week and is set to roll out to Japan, the Americas, Europe and Australia in June.

It has since been claimed by some Asian gamers that anyone who purchased PS Plus subscriptions at a discount, including those who chose to stack subscriptions before the option was deactivated earlier this month, sees being charged extra to upgrade to another PS Plus tier, wiping out all the savings they’ve made buying discounted subscriptions.

Introducing the all-new PlayStation Plus

This appears to be confirmed in an email from PlayStation Support in Hong Kong, which was posted on ResetEra and translated by VGC. It reads:

“Thank you for contacting PlayStation Support and checking the price of your PlayStation Plus subscription.

“Since you purchased PlayStation Plus at a discounted price upon joining, there are two PlayStation Plus subscriptions that are not eligible for further discounts:

“1) PlayStation Plus subscription purchased at a discount.
“2) PlayStation Plus Subscription Redeemed with Redemption Code.

“Therefore, if you need to upgrade to a Tier 2 or Tier 3 Premium subscription, you will need to make up the difference between the previous discounted price and the regular price.

“For example, a PlayStation Plus subscription costs HK$308 for one year and the discounted price is HK$187.6. The difference is $120.4 divided by the number of months remaining.

“Rest assured that the system will automatically calculate the difference to be refunded if you need to upgrade. Of course, you can also upgrade or downgrade your subscription according to your preferences.

“If you do not upgrade, your current PlayStation Plus subscription will not be affected. Rest assured that game offers, free monthly game subscriptions and access to 100G of online storage will remain unchanged.”

VGC has asked Sony for clarification on this and will update this story if we receive any feedback.

Sony's support email reportedly confirms players need to refund PS Plus discounts to upgrade
Users who want to upgrade apparently have to do so for the rest of their current plan.

Players who have already accumulated PlayStation Plus subscriptions also have complaint that to upgrade to a new membership tier, they must do so for the full term of their current plan, which in some cases lasts for years and requires a large upfront payment, especially if they purchased them at discounted rates.

Seemingly confirming that users who wish to upgrade must do so for the remainder of their current plan, PlayStation’s UK site currently offers the following information on PS Plus upgrade options:

“When the new PlayStation Plus subscription plans launch, you will be able to upgrade to a plan with more features and benefits.

“When you upgrade, you will be charged a prorated fee to increase the time remaining on your existing subscription to the level you want.

“For example, if you purchased a 12 month subscription five months ago and you have seven months remaining, you will need to pay a pro-rated upgrade fee to upgrade your remaining seven months to the plan level. wish.

“Then, on your next payment date, you will be billed for the standard price of the membership plan level you upgraded to at your current payment frequency.”

VGC asked Sony if it would be possible for gamers with stacked annual subscriptions to upgrade for a shorter period of time, say one year, with the option to then roll back to the lower tier after that 12 term. month expired. .