Many LG phones are unusable on T-Mobile due to “LG IMS” issues, here’s a potential fix

LG may have exited the smartphone market, but people still own phones from the brand

LG may have exited the smartphone market, but that doesn’t mean current owners of LG handsets immediately switched to other brands. LG still offers a generous update policy for those who own a smartphone from the manufacturer, so things could have been much worse. However, unfortunate T-Mobile subscribers who own an LG handset are currently left with non-functional phones, with an “LG IMS has stopped” error message popping up again and again, leaving them unable to do anything. or on their devices. Luckily, there’s a fix that works for many people, and T-Mobile and LG are already looking into the problem.


What does the message “LG IMS has stopped” mean

As noted by the T-Mo report on Reddit, the issue affects a variety of LG phones on T-Mobile. The “LG IMS has stopped” message started popping up overnight for many, and it keeps popping up even when people dismiss it. This renders LG phones on T-Mobile essentially useless, with owners only having seconds to perform actions until the message reappears. Restarting or even resetting the phone also doesn’t fix the problem, so don’t try the latter in the first place.

If you’re wondering, IMS is a framework for properly routing phone calls and text messages over data networks, allowing you to make calls and send text messages over LTE and 5G. Networking functionality is essential for your phone to function as a phone and is one of the fundamental architectural elements of phone services on modern Android devices. It seems that in LG’s case, something went wrong with the implementation of IMS services on T-Mobile, which is why the issue is isolated to that carrier’s network only.

How to fix “LG IMS has stopped” problem on T-Mobile

Luckily, one adept LG phone owner found a solution and shared it on Reddit, and it seems to work for many people. Here is what you need to do:

  1. Set your LG phone to airplane mode to prevent the error message from popping up again and again.
  2. Head toward Settings -> Apps and Notifications -> Application Information.
  3. Tap the 3-dot menu in the upper right corner, enable show systemand search com.lge.ims.rcsprovider in the list. Press it.
  4. In the detailed preview, press the following three buttons in order: clear cache, clear storage, and force stop.
  5. You may need to repeat step 4 above several times for the problem to resolve itself.

It is possible that your LG phone keeps showing the error message even when you are in Airplane mode, so be prepared to quickly go through each of the steps and remember to dismiss the error message while you are. in the process. The tipster says this route worked for three different LG phones in their household, so it’s likely to fix the problem for you too, but unfortunately there’s no guarantee that it actually works for everyone.

In the meantime, LG has acknowledged the issue and is working on a fix. If you want to wait for the company, you might have to wait for a system app update, which could still take a while to roll out. If you’re dependent on your phone, you should try to follow the steps outlined above in any case to ensure you’re up and running as quickly as possible. We’ve also got you covered if you want to start shopping for another great Android phone as an alternative.


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