Some local customers who went shopping on Saturday were shocked to learn that a glitch had them paying thousands of dollars for their items.
Taylor Graham, of Milford, said Saturday morning that she ordered groceries for pickup at Meijer at Ohio 28. She spent $139.48.
Moments later, she received a notification on her banking app that her card had been charged $139.48 over and over again. It quickly totaled $1,000.
“I was kind of freaked out and overwhelmed. We just had a baby, so we had already emptied our bank account of medical expenses. You know, money is tight right now,” Graham said.
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She called the Meijer in Milford and eventually spoke to a manager who explained that there was a problem with their processing partner, and that some customers who paid with a card were being charged multiple times for a single purchase.
Graham said the official assured him the multiple charges should be dropped by Sunday morning.
On Sunday, Graham set her alarm clock for 7 a.m. and as soon as she woke up she checked her banking app. Not only did the multiple charges on his card not drop, but there were new additional charges from Meijer.
On Tuesday, Graham had been billed 20 times for buying a single grocery store for a total of $2,789.
“It’s scary. We have bills coming in and our account is getting really low,” Graham said.
When she tried to call Meijer again, there was a message telling customers to contact their bank if they were repeatedly charged for a purchase.
Confused and worried, Graham took to Facebook and posted about her experience. She received comments from other customers saying they were also overcharged.
“A lot of people said they’ve been charged three or four times. And another girl messaged me saying her account was wiped to zero and now she’s screwed because of it,” Graham said. . “I told him I understood because, you know, I have month-end bills coming up, and we’re trying to pinch them until payday on Friday.”
In a statement, Meijer said he was having difficulty processing some transactions at checkout.
“Last weekend, we experienced issues with our credit/debit card processing due to a technical issue with our processing partner, Chase Bank. Although the issue has been resolved, we realize it has caused tremendous inconvenience to some of our customers, and we sincerely Chase have assured us that many customer accounts have already been credited and all remaining affected customers should receive their funds in the coming days,” the statement read.
As of Wednesday, Graham still had not received a refund. After spending hours on the phone trying to get answers, she was finally told she would receive a credit to her account, which could take up to 10 days.
“It’s just very stressful. I don’t know what to do at this point. We just have to wait and hope,” Graham said.
On Monday, Meijer advised customers to check their bank accounts for repeated charges if they shopped at Meijer over the weekend. The company has since asked customers to remain patient while the issue is resolved.
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